Features

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Panspark LMS

Features

Panspark LMS Features

Panoramic Universal Ltd. takes great pleasure to introduce our one of a kind Mobile App that helps Laundry Services meet those demands and track their businesses first hand. Our robust and powerful mobile app requires no less than your present smart phone to record, track, store data and maintain your laundry’s day-to-day activity.

It makes it more comfortable for you to work on your smart phone than a desktop PC which you cannot carry everywhere. This is the biggest flaw that desktop PCs have since they are not portable. This flaw can be removed as smart phones get more and more powerful. If you have a chain of stores or a single store everything can be effectively monitored with this app. Most people have a smart phone and it provides the ease of connectivity online and ease of accessibility as well.

It’s sufficed to say it will track most of your day-to-day activity first hand. Right from the time you receive the clothes to the laundry to the time it’s delivered by your delivery guys. There are lots of things that our app can do and it’s not limited to the ones mentioned in this paragraph. We have made sure to include the most used feature and some additional features that will not only come in handy but also go a long way to better manage your business.

Customer Management

Keep a complete record of your client for delivering a personalized service, fast processing and complete or exceed customer satisfaction.
  • Customized preferences
  • Account management
  • Manage promotions/campaigns/offers

Order Management

Connect with your customers through the app by notifications or email and maintain a cohesive environment ensuring customer satisfaction
  • Order booking – drop at store / pick up request
  • Apply promotion and offers
  • Make Payment – cash/cheque/credit card/debit card/loyalty points and Credit Note
  • Invoice and Tag printing

Pickup and Delivery Management

Delivery/Pick-up to the respective customer can be logged, tracked and managed along with confirmation of the action.
  • Pickup and Delivery assignment: The pick-up and delivery assignment to the delivery guys.
  • Pickup and Delivery confirmation: Confirmation for the Pickup and Delivery initiated/requested

Issue Management

Issue logging system for issue discovered during/prior to the servicing process
  • Log issue: the nature of the issue can be logged when detected.
  • Approval/Reject: approval or rejection process for issues logged in the system
  • Process: the procedure of the processes.

Notification Management

  • Define notification: notifications set-up either by app or sms for reminders regarding pick or delivery alert.
  • Assigned, send and Schedule notification: scheduling the above notifications.

Promotion and Offers

Ability to create promotion and offers for customers based on various pre-set criteria
  • Create Promotion: creating promotion, campaigns or offers
  • Create Offer’s based on Date, Store: date-wise offer creation
    • Promo Code: generating Promo Codes.
    • Internal Promo Codes: generating code specific for that region or store or for all the customers.
    • External Promo Code: third party application for applying codes.

Audit Process

Audit system to analyse the organisation
  • In-PP (Item in and Payment Pending): delivery and payment pending when laundry is completed
  • Out-PP (Item Not in store and Payment Pending): Item not in store and payment pending and delivery is in process.
  • Inventory of ready Item’s: option for entering remarks for items that are ready
  • Inventory of Pending Item’s: inventory showing the items that are pending

Security

Security feature to make sure app is used by authorised persons.
  • Bio-metric authentication: foolproof authentication system
  • OTP Verification for customer Registration: OTP sends a specific verification number to the requested mobile number to determine authenticity.
  • Activity Tracking: monitors the app usage

Loyalty Management

A loyalty management system for encouraging customer loyalty for services rendered
  • Define type of Customer like Silver, Gold, Platinum.... Segregating customers on generating businesses generated and tenure.
  • Define Criteria for customer type: customer segregation based by the number of points generated.
  • Define Points: points criteria based on sales generated by the customer
  • Redeeming points point redemption facility for customers
  • Reports: reports about the points, history, etc.

Vendor Management

  • Send and received items: items that are sent or received from the vendor and to check the status
  • Item wise list with vendor: list of items that are present with the vendor

Desktop Store and Ware house application

  • Easy to use and faster performance.
  • Desktop PC application for business owners

Mobile Apps

Reports generated and viewed from time to time to check the performance of the stores.

Panoramic Universal Ltd have developed three different apps:

  • Customer App: The first app is for the customer who can request a pick-up/delivery and even make payments online.
  • Store App: The second app is the store app for the delivery guys who can plan their routes for delivery via Google maps. The pick-up can be updated in real-time.
  • MIS App: The third app is for the management or business owners who can generate MIS reports as and when required.