Keep a complete record of your client for delivering a personalized service, fast processing and complete or exceed customer satisfaction.
- Customized preferences
- Account management
- Manage promotions/campaigns/offers
Connect with your customers through the app by notifications or email and maintain a cohesive environment ensuring customer satisfaction
- Order booking – drop at store / pick up request
- Apply promotion and offers
- Make Payment – cash/cheque/credit card/debit card/loyalty points and Credit Note
- Invoice and Tag printing
Pickup and Delivery Management
Delivery/Pick-up to the respective customer can be logged, tracked and managed along with confirmation of the action.
- Pickup and Delivery assignment: The pick-up and delivery assignment to the delivery guys.
- Pickup and Delivery confirmation: Confirmation for the Pickup and Delivery initiated/requested
Issue logging system for issue discovered during/prior to the servicing process
- Log issue: the nature of the issue can be logged when detected.
- Approval/Reject: approval or rejection process for issues logged in the system
- Process: the procedure of the processes.
- Define notification: notifications set-up either by app or sms for reminders regarding pick or delivery alert.
- Assigned, send and Schedule notification: scheduling the above notifications.
Promotion and Offers
Ability to create promotion and offers for customers based on various pre-set criteria
- Create Promotion: creating promotion, campaigns or offers
- Create Offer’s based on Date, Store: date-wise offer creation
- Promo Code: generating Promo Codes.
- Internal Promo Codes: generating code specific for that region or store or for all the customers.
- External Promo Code: third party application for applying codes.
Audit system to analyse the organisation
- In-PP (Item in and Payment Pending): delivery and payment pending when laundry is completed
- Out-PP (Item Not in store and Payment Pending): Item not in store and payment pending and delivery is in process.
- Inventory of ready Item’s: option for entering remarks for items that are ready
- Inventory of Pending Item’s: inventory showing the items that are pending
Security feature to make sure app is used by authorised persons.
- Bio-metric authentication: foolproof authentication system
- OTP Verification for customer Registration: OTP sends a specific verification number to the requested mobile number to determine authenticity.
- Activity Tracking: monitors the app usage
A loyalty management system for encouraging customer loyalty for services rendered
- Define type of Customer like Silver, Gold, Platinum.... Segregating customers on generating businesses generated and tenure.
- Define Criteria for customer type: customer segregation based by the number of points generated.
- Define Points: points criteria based on sales generated by the customer
- Redeeming points point redemption facility for customers
- Reports: reports about the points, history, etc.
- Send and received items: items that are sent or received from the vendor and to check the status
- Item wise list with vendor: list of items that are present with the vendor
Desktop Store and Ware house application
- Easy to use and faster performance.
- Desktop PC application for business owners
Reports generated and viewed from time to time to check the performance of the stores.
Panoramic Universal Ltd have developed three different apps:
- Customer App: The first app is for the customer who can request a pick-up/delivery and even make payments online.
- Store App: The second app is the store app for the delivery guys who can plan their routes for delivery via Google maps. The pick-up can be updated in real-time.
- MIS App: The third app is for the management or business owners who can generate MIS reports as and when required.